Privacy policy

This policy explains how personal data is processed when you visit this website or contact us.

1. Controller

Telephone: 0176 81009006
Email: alp-gmbh@outlook.de

2. Website access and hosting

When the website is accessed, technically necessary server log data may be processed, including IP address, date and time, requested page, data volume, referrer, browser and operating system. Processing is required to provide the website securely and reliably. The legal basis is Article 6(1)(f) GDPR. Log data is deleted when no longer required for this purpose unless legal retention or a security review requires otherwise.

3. Contact by telephone or email

When you contact us, we process your contact details and the information you provide in order to handle your request. The legal basis is Article 6(1)(b) GDPR for a contract or pre-contractual steps and Article 6(1)(f) GDPR for other requests. Data is kept only for as long as necessary to handle the matter and comply with legal retention duties.

4. WhatsApp

WhatsApp is opened only through an external link. A connection to WhatsApp is made only after you click that link or contact us through WhatsApp. The provider’s privacy terms then also apply and processing outside the European Union cannot be ruled out. For especially sensitive health, religious or case information, please use telephone or email first where possible and share only what is necessary.

5. Cookies, analytics and external content

This website currently uses no analytics or marketing services, social-media pixels, embedded maps or videos. No consent banner is therefore currently used. If such services are added, this policy will be updated before use and any required consent will be obtained.

6. Recipients and international cases

Where necessary for an instruction and legally permitted, data may be shared with hosting and IT providers, funeral partners, carriers, airlines, cemeteries, authorities, consulates or other involved bodies. International repatriation may require transfer to the destination country. Only data necessary for the case is shared.

7. Your rights

Subject to the legal requirements, you have rights of access, rectification, erasure, restriction, data portability and objection. You may also complain to a data-protection supervisory authority. The supervisory authority for North Rhine-Westphalia is the State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia.

8. Security

The website is transmitted using HTTPS encryption. We use appropriate technical and organisational safeguards and adapt them to the website’s actual operation.

Last updated: September 2026